Dossier / Player protection
Player protection
Measures, periods and contacts in brief.
§1Principle
Play with money that can be spared; no chasing losses; 18+ and begambleaware.org on every page.
§2Measures
- Self-exclusion: e-mail, 24 hours, at least six months.
- Cooling-off: seven days.
- Overview of time and transactions.
- Youth protection: secure devices.
§3Warning signs
Break in case of:
- longer or more expensive play than planned;
- borrowing or postponing bills;
- restlessness when stopping;
- hiding play.
§4Help services
Free and confidential:
- GamCare — gamcare.org.uk
- Gambling Therapy — gamblingtherapy.org
- Gamblers Anonymous — gamblersanonymous.org
- BeGambleAware — begambleaware.org
§5Request
E-mail from the registered address to support@luckyboom.com or chat; exclusion within 24 hours.
- GamCare — gamcare.org.uk
- Gambling Therapy — gamblingtherapy.org
- Gamblers Anonymous — gamblersanonymous.org
- BeGambleAware — begambleaware.org
§6How to request a limit or exclusion
Write to support@luckyboom.com from your registered email address, or use the 24/7 live chat. Exclusion requests are acted on within 24 hours.